Flexible Purchasing Options
You can choose the best service options to meet your needs and budgets. Some companies prefer an all inclusive support contract while others would rather pay as they go or setup a retainer. Whatever you choose, Marvin commits to providing high quality service and support.
Marvin Huffaker, your personal expert for all GroupWise, OES, VMware, and Sophos services needs. Marvin is dedicated to a high level of quality and expertise in all services provided, and you’ll work with him personally and directly on all engagements.
Let Marvin manage all aspects of your systems. Whether it's GroupWise, OES, VMware, or Sophos. Scoped and priced to fit your environment and budget. Features a fixed monthly fee and never any overages.
Onsite service for major projects such as upgrades and migrations. Because sometimes you just need me there.
Retain consulting services when you need help on a regular basis without a monthly contract. Eliminate paperwork and billing hassles.
For any major implementation, upgrade, or other project that requires a dedicated engineer for a fixed scope or duration. Work within a statement of work and defined project scope.
For occasional support and/or service for any of your systems. Performed on an as-needed basis and billed at an hourly rate. Scheduled per availability
Supplement your current administration and support needs with a 10 or 20 hour per week contract for dedicated system support.
All Inclusive VIP Services
Don’t have technical expertise on staff? Do you run GroupWise, Open Enterprise Server, SUSE Linux Enterprise Server, VMware ESXi, or Sophos and just need someone to take care of everything on an ongoing basis? Marvin's VIP Annual Support Packages are designed just for you.
All inclusive services include FREE server upgrades for any system covered by the agreement. This could include Microfocus GroupWise and the underlying OS, SUSE Linux Enterprise Server, Microfocus Open Enterprise Server (OES), VMWare ESXi, and more. When it comes time to upgrade to the next version, the project (services only, not licensing) is already paid for. Even if it requires a server to server migration.
Services are provided remotely. Arrangements for occasional onsite services are available at an additional cost.
Unlimited system support, including 24×7 support for critical outages.
FIXED Monthly fee with NO overages or extra charges. Ever.
Server upgrades and migrations are included at no extra charge.
Full support, maintenance, patches, tuning and troubleshooting.
Marvin takes ownership of the issues and just handles it.
VIP Prepaid Service Hours / Retainer
The VIP Prepaid Service Hours are a great way to retain consulting services when you need help on a regular basis without a monthly contract. This option eliminates the paperwork and billing hassles, so the focus and effort can be on your projects and support issues.
Service blocks are purchased in advance, similar to a retainer. Prepaid blocks are entered into our ticketing/billing system and are valid for up to two years from the purchase date. For any services or work completed, we simply deduct the time from the remaining block balance. Prepaid hours can be used for virtually any service we typically provide, including projects, upgrades, migrations, outage support, general server issues, patches, planning and strategy, and more.
- Access to Marvin directly 24×7 with no after hours penalty.
- Handle complex projects such as upgrades, patches, or migrations.
- Free up your IT staff for other projects.
- Use Marvin as an escalation channel for critical support and outages.
$30 / hour discount off Time and Materials rate.
Onsite Projects / Global Services
It's true that many projects and services can be performed remotely. However, with certain projects, there can be advantages to having an on-site engineer. Sometimes you just need someone onsite and in-person to take care of things and take the project from start to finish.
If the nature of your project is such that you'd be more comfortable if I was onsite, I offer on-site services anywhere in the world at a fixed daily rate of $2900 USD per project day.
Please contact Marvin to discuss your project schedule, timeline, and number of days on-site before purchasing. This ensures that we set realistic expectations for project goals and timelines.
The flat daily rate does not include travel expenses. I simply pass through the expense of customary and reasonable travel costs at the end of the project. These generally include airfare, hotel, transportation, and any parking fees or tolls.
Flat Rate $2900 per Day (USD). No Overages.
You're not billed for travel time. You're only billed for each day on the project site and customary travel expenses.
Best for when you need "Boots on the Ground"
You'll have Marvin's full undivided attention for the duration of the project.
Time and Materials Support
Time and Materials Highlights
Time and materials based support gives you as-needed access to Marvin's expertise with Microfocus GroupWise, Open Enterprise Server, VMWare, or Sophos security products. You can utilize time and materials for any support need including projects, break / fix, or updates and maintenance.
Time and Materials services is provided based on availability. I try to accommodate most situations, and I'll help out in a pinch if possible, but it's usually best to try to schedule in advance to ensure that I'm not tied up on another project.
For new customers, services will not be scheduled or provided until billing arrangements are confirmed. Once you've been established as a reliable customer, it's easy to skip the formalities and just work with me as needed.
If we work together on a Time and Materials basis, it's assumed that the work is completed remotely. If you have a bigger project or need on-site service, I have better options. Just check out the other options on this page for VIP packages and on-site travel services.
Please complete the Time and Materials Support Agreement and fax or scan/email to Marvin at 480-269-8773.
Billed at $225/hour USD
- No contract or extended obligation required.
- Billed hourly as services are provided.
- Work directly with Marvin Huffaker. No subcontractors or middle-man.
- Best for incidentals or quick support. For other long term support options, significant projects, and quantity pricing discounts, check out our Prepaid Block Hours or VIP Services Contract.
Dedicated Administration and Support
Dedicated resource for administration and support. A fixed weekly contract where Marvin Huffaker would be at your disposal for any administration, support, maintenance, planning, or other services that are required. Time is scheduled and blocked out specifically for you, and services are scheduled and provided during those time periods.
For example, if you needed to supplement your system administration by 10 hours a week, we could schedule 2 hours every morning for 5 days a week, or 5 hours per day for 2 days per week. It's flexible and can be designed to fit your exact needs.
Minimum contract period of 6 Months (26 weeks). Limited quantity available due to regular customer and project work load. Currently only available in 10 and 20 hours per week arrangements.
Dedicated and regularly weekly scheduled support and administration
Available during specific time blocks to provide support and other services for any issues that may arise.
Emergencies and outages are handled within the contract even if outside of the scheduled hours.
Great way to supplement your support staff without hiring additional overhead.
Proactive support and maintenance tasks completed during the allotted time periods to keep your systems working great and up to date.
Scoped Projects or Major Services Engagements
Do you have a major implementation, upgrade, or another project that requires a dedicated engineer for a fixed scope or duration? Marvin will provide a Statement of Work to meet your specific project goals and business needs. Just fill out the contact form here.