Flexible Engagement Options

Marvin Huffaker delivers expert consulting and hands-on support across three core disciplines: OpenText Enterprise Systems, Infrastructure & Virtualization, and Security & Threat Protection.

Every organization has unique needs, and Marvin offers flexible engagement options that scale with your business. Whether you prefer a fixed annual agreement, a prepaid retainer, or project-based services, you will always work directly with Marvin. No sales layers, no subcontractors, just straightforward, experienced support.

Each engagement emphasizes responsiveness, reliability, and decades of real-world experience to keep your systems stable, secure, and optimized.

Marvin Huffaker brings more than 25 years of hands-on experience in enterprise systems, infrastructure, and security. Clients work directly with Marvin on every engagement to ensure quality, transparency, and results.

All Inclusive VIP Services

Fully managed, fixed-cost enterprise support across all disciplines. For clients who want complete accountability and continuous uptime assurance. Includes OpenText systems, server and virtualization platforms, and security infrastructure under one predictable plan.

Flexible consulting hours when and where you need them. Ideal for recurring needs, ongoing support, or expert guidance without a long-term commitment.

Hourly consulting for immediate or short-term needs. Designed for troubleshooting, incident response, or one-off tasks without long-term obligation.

Expert-led planning and implementation for complex upgrades, migrations, and modernizations. Ideal for organizations transitioning from legacy systems to stable, secure, and fully supported environments.

Design, implementation, and optimization of modern server and storage environments. Marvin provides expert consulting for enterprise servers, virtualization platforms, and SAN storage systems across multiple vendors. Solutions are engineered for high availability, scalability, and long-term reliability, with strong vendor relationships that include Dell for both servers and storage.

Sophos-based solutions for firewalls, endpoint protection, MDR, and threat policy management. Focused on securing your perimeter, improving visibility, and strengthening your organization’s defenses.

All Inclusive VIP Services

For organizations that prefer a fully managed, worry-free approach, Marvin provides comprehensive enterprise support across all three core disciplines.

Every part of your environment, including servers, storage, virtualization, and security, is proactively maintained and optimized for uptime and stability. The result is consistent performance, predictable billing, and complete peace of mind.

All services are delivered remotely, with on-site engagements available at standard daily rates.

  • Unlimited system support, including 24×7 response for critical issues.
  • Fixed monthly or annual fee with no overages or hidden costs
  • Server upgrades and migrations included at no additional charge
  • Full maintenance, patching, tuning, and troubleshooting
  • Direct access to Marvin for planning, guidance, and rapid issue resolution

For a detailed overview of the VIP Annual Support Program, you can download the brochure.

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GroupWise Annual Support Package Brochure

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Prepaid Service Retainers

For organizations that need regular access to expert consulting without a recurring contract, Marvin offers flexible Prepaid Service Retainers. This model provides priority access to Marvin’s expertise whenever needed and eliminates the billing overhead of individual engagements, keeping the focus on your projects and results.

Prepaid retainers are purchased in advance and remain valid for up to two years. Time is deducted as services are performed. They can be used for virtually any engagement, including upgrades, migrations, troubleshooting, outage recovery, maintenance, or strategic planning.

Key Benefits:

  • Direct access to Marvin with priority scheduling

  • Ideal for recurring support and ongoing projects

  • Efficient use of budget with predictable, prepaid billing

  • No long-term commitment or monthly contract required

  • Valid for up to two years from the date of purchase

For a detailed overview of the Prepaid Service Retainer program, download the brochure here.

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VIP Prepaid Services Block Hours

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Time and Materials Support

Time and Materials support provides on-demand access to Marvin’s expertise across OpenText Enterprise Systems, Infrastructure & Virtualization, and Security & Threat Protection. This option covers any service or issue, including updates, patches, troubleshooting, system upgrades, or new implementations. It applies to all supported solutions such as GroupWise, Open Enterprise Server, SUSE Linux, VMware, and Sophos.

It’s the most flexible way to get help when you need it, without long-term contracts or commitments. Whether you require quick assistance, technical analysis, or short-term project support, this model gives you direct access to Marvin when needed.

Time and Materials services are provided based on availability. Marvin works to accommodate most situations and will assist whenever possible, but it’s best to schedule in advance to ensure time is available.

For new customers, services are scheduled after billing arrangements are confirmed. Once a relationship is established and you are an existing customer, the process becomes simple and streamlined.

All Time and Materials work is completed remotely unless on-site service is specifically arranged. For larger or recurring projects, you may want to consider a Prepaid Service Retainer or All-Inclusive VIP Agreement for discounted rates and priority access.

Please complete the Time and Materials Support Agreement and fax or email it to Marvin at 480-269-8773 to begin.

Onsite Assistance
Marvin is available for on-site projects worldwide. On-site services are billed at a flat rate of $2,900 per day (USD) plus customary travel expenses.

  • Services at a Glance

  • Flexible hourly consulting for any supported system or product

  • Ideal for troubleshooting, updates, migrations, or project assistance

  • Billed at $225 per hour (USD)

  • No contract or long-term commitment required

  • Work performed remotely with optional on-site scheduling

  • Direct access to Marvin Huffaker, no intermediaries

  • Best for short-term needs, emergency assistance, or ad-hoc support

For complete details or to initiate services, download the support agreement below.

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Time and Materials Support Agreement

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Core Technical Disciplines

Marvin Huffaker provides deep expertise across three primary technical disciplines that form the foundation of modern IT operations. Each represents decades of hands-on experience helping organizations upgrade, secure, and maintain their critical systems.

OpenText Enterprise Systems

Trusted support for Open Enterprise Server (OES), GroupWise, GroupWise Mobility (GMS), Secure Message Gateway (SMG), ZENworks, FILR, and iPrint environments.

Services include lifecycle management, upgrades, migrations, performance tuning, and security hardening. Projects often involve in-place GroupWise upgrades, cross-platform migrations between Linux and Windows, and modernization to current SLES 15 or OES 25.x platforms. Ongoing support, troubleshooting, and best-practice standardization ensure consistent reliability across all messaging and collaboration components.

Result: Reliable, well-maintained OpenText environments built for uptime and performance.

Infrastructure & Virtualization

End-to-end design, deployment, and optimization of enterprise servers, storage (SAN), and virtualization systems. Solutions are built for scalability, high availability, and long-term reliability across production environments.

Services include VMware architecture design, cluster deployment, and SAN storage upgrades and migrations. Projects often involve hardware and firmware lifecycle planning and Veeam replication and backup integration for disaster recovery across multi-location environments. Ongoing infrastructure upgrades and refresh cycles are planned to ensure consistent stability, performance, and longevity.

Result: Reliable, high-performance infrastructure built for scalability and long-term stability.

Security & Threat Protection

Comprehensive protection using Sophos MDR, XGS Firewall, Intercept X, Central Email, and Sophos Wireless. These solutions secure your network, systems, and endpoints while maintaining performance and reliability.

Services include firewall and VPN configuration, endpoint protection rollout, and wireless integration through Sophos Central. Projects often involve policy design and tuning, hardware upgrades, email filtering and encryption, MDR integration for 24/7 monitoring and response, and ongoing firmware upgrades and support for Sophos Firewall systems. Other common projects include firewall migrations, high-availability setups, and policy optimization.

Result: Proven, well-managed security designed to protect every system, user, and connection.

Have questions or want to start a project? Contact Marvin today.