50 Hours Prepaid VIP Support. Includes 24 x 7 x 365 emergency support. Hours are available for any service including installations, upgrades, migrations, emergency support, and other services.
VIP Prepaid Block Hours
VIP Prepaid Services Blocks
The VIP Prepaid Services provides you with direct access to Marvin Huffaker to assist with any projects, services,
support, or other technology challenges you may have within your business.
This flexible offering includes:
- 24 x 7 x 365 emergency support for critical system outages with no after-hours penalty.
- Marvin Huffaker, a highly qualified engineer, is your point of contact for all services and support.
- As needed strategy meetings to discuss your specific business needs and challenges.
- Custom web based portal to our time and billing system for reporting purposes.
Service blocks are purchased in advance, similar to a retainer. Prepaid blocks are entered into our
ticketing/billing system and are valid for up to two years from the purchase date. For any services or work
completed, we simply deduct the time from the remaining block balance. Prepaid hours can be used for virtually
any service we typically provide, including projects, upgrades, migrations, outage support, general server issues,
patches, planning and strategy, and more.
When you need help, you just call. Since the services have been paid in advance, everything is ready to go
without the hassles of approving a purchase order or providing a credit card for payment. In many cases, Marvin
can be working on your system within a few minutes.
By purchasing a VIP Prepaid Service block, you receive the following additional benefits:
- No need to budget for minor incidentals or other services since they are already prepaid.
- Our remote access methodologies allow us quick, secure, and convenient access to your system.
- Our strong partnership with key technology vendors provides us with an excellent escalation channel
for critical issues or defects.
- Since your prepaid hours are good for up to two years, you never have to “burn up” your hours before
- Marvin works as part of your team and make your technology needs his top priority.
- You have direct access to Marvin Huffaker, who will know your system, your environment, and your
business. You’ll never have to work with an entry-level helpdesk or randomly assigned engineers. Plus
there is no waiting on hold or in a queue.